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Privacy Policy

Privacy Policy - the basics

Effective Date: 6 May 2025

At CoastalClean NE, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our pressure washing and car detailing services.

1. Information We Collect

We may collect the following information:

  • Personal Information: Your name, phone number, email address, and service address.

  • Payment Information: Details provided during payment (e.g. card information), processed securely through third-party services.

  • Service Details: Information about your vehicle or property relevant to the services you request.

  • Communication Records: Any correspondence, including emails, texts, or phone call logs with our team.

2. How We Use Your Information

We use your information to:

  • Book and carry out services.

  • Communicate with you about appointments, quotes, updates, and follow-ups.

  • Process payments and send receipts or invoices.

  • Improve our services and customer experience.

  • Meet legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your data. We only share your information with:

  • Trusted service providers (e.g., payment processors) helping us run CoastalClean NE.

  • Legal authorities if required by law or to protect our rights, safety, or property.

4. Data Security

We take appropriate technical and organisational measures to protect your data. However, please be aware that no online system is completely secure.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Ask us to correct or delete your personal information.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, contact us using the information below.

6. Cookies and Website Tracking

Our website (https://coastalcleanne.co.uk) may use cookies or analytics tools to improve functionality and understand user interaction. You can control cookie preferences via your browser settings.

7. Third-Party Websites

Links to third-party websites are provided for convenience. We are not responsible for the privacy practices of those websites.

8. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be posted on our website with the updated effective date.

9. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

CoastalClean NE
📧 Email: coastalcleanne@outlook.com
📞 Phone: +44 7777 749966
🌐 Website: https://coastalcleanne.co.uk

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